Unlike most software vendors, we have years of direct experience from both sides of the fence in the run-up phases of software delivery and in the back-end support for large-scale implementations. The road to successful implementations is littered with the bleached bones of mistakes we've made along the way. So to that end, we've developed our own hard-won methodology designed to enable a successful end-to-end experience.
For more details of the processes we use to support delivery (whether FocalPoint off-the-shelf or customized), see our LaserBeam Services brochure
(in PDF). Among the processes we've developed to support our key deliverables are the Customer Engagement Model
, Honeycomb Software Delivery Model,
our Project Management Methodology
and our Testing and QA Methodology
. All of which combine industry best practice standards with our own experiences.